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Frequently asked questions

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Frequent Questions

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To operate this service we receive commissions from the provider we refer you to. We are a broker not a lender. We use a unique algorithm to match our customers' requirements to our panel of lenders which is based on many of the features of the application details, applicant preferences, and the lenders product but does not include the commission paid by the lender to us. We DO NOT charge our customers a fee for this service. No one from Nouveau Finance Ltd, Tendo Loans, or any financial partner relations; including lenders; will ever contact you by any means and request you to send money to them or buy products from them in advance of receiving your loan funds.
Auto Decisioning allows lenders to make a decision on your loan application without the need for human interaction, for more information please contact your lender or see their privacy policy.
Unlike a short term loan the instalment loan product is usually a higher value loan typically £400 to £5000. The instalment loan is also paid back over longer periods of 3 to 24 months and incurs a smaller interest rate than a short term loan.
You can apply if you are: over 18 years of age, living in the UK (England, Scotland, Wales and Northern Ireland), in employment and receiving a regular salary paid into a valid bank account that accepts direct debits.
Times will vary based on the lender you have been matched to and the loan product type you are seeking. Using short-term loans as an example, in many cases loan decisions can take as little as 10 minutes. If your bank does not support Faster Payments, funds will be sent to your account the same day as approval so long as you’re approved by 14:30.
You can apply 24 hours a day 7 days a week. Many of our lenders also work 7 days a week and can even deposit funds in your account at the weekend.
Complete our quick and easy online form and just click 'Submit'. If you are approved you will be transferred to the lender’s website to complete the process. Your lender may ask some additional questions not captured on our application form. You then sign your loan agreement online and receive your loan from your lender.
The rules and regulations that govern companies like ours state that we must show you the Annual Percentage Rate(APR).APR's are calculated based on paying a fixed amount of interest annually.
Short - term loans are normally taken over a maximum term of 60 days so APR's are not the best way to measure how competitive our rates are. Our lenders prefer to focus on the amount you pay back in total rather than on APR. We are confident that we offer the most competitive rates in the market for this service.
In the case of the instalment loan product the payments will be taken by direct debit on the same agreed date each month.
We will not perform a credit check. Lenders will complete a soft search when assessing your eligibility for a loan, if you accept a lender’s loan offer, they will perform a hard credit search.
Absolutely, many of our lenders will consider applicants with less than perfect credit histories.
It will be paid directly into your bank account.
No - Here at Tendo Loans we do not charge you a fee for using our loan matching service. However, if we are unable to find an instalment loan for you we may be able to match you with an alternate broker that may charge you a fee for accessing their extended panel of lenders.
There will be no obligation to pay the fee, you will have the right to decline the fee and select a no fee option. We only work with brokers who offer a free trial period and full refunds when the service does not meet expectations.
Fees are charged by some of these entities to cover the cost of call-centre operations and membership system infrastructure required to source alternate loan options for you.
If you decide to pay the fee, all our partners will take your payment details via their website using SSL-secured technologies. No one will ever contact you and ask you to purchase products in advance to prove your ability to pay. If this happens you may be a victim of fraud.
If you are receiving email and text messages from our company it is because the marketing permission box was checked when you applied for a short-term, or instalment loan with us.
If you wish to stop receiving news of our latest offers and deals please click on the unsubscribe link in one of our emails or reply 'STOP' to one of our text messages. Alternatively visit our home page and click on the SMS Opt Out link at the bottom of the page. After unsubscribing we will then discontinue sending you messages as soon as technically feasible. In most cases within 48hrs.
If you have any questions that weren't answered here please visit our Support Centre and they will be happy to help. If you need to write to us, here is our postal address: 1st Floor, 2 Woodberry Grove, Finchley, London, N12 0DR
If for any reason you choose to cancel your loan please refer to the loan agreement sent to you by your lender, cooling off periods and lender cancellation policies may vary.
CALL YOUR LENDER! If you think you’re going to have a problem with a payment, you should call your lender as soon as you can. The sooner they know there’s a problem, the sooner they can start to help. They don’t tell people off – they just do everything they can to make things easier! You’ll probably be surprised how understanding they are, so don’t be afraid – just pick up the phone now and if you need help locating phone numbers email us at customers@tendoloan.co.uk
Alternatively, if you’re worried about things and want more information about how to manage your money, there are a number of free and independent organisations which can help.
StepChange www.stepchange.org 0800 138 1111 . Free advice on debt problems and finding the best solution for you.
Money Advice Service www.moneyadviceservice.org.uk 0800 138 7777. Offers free, unbiased and independent advice to people who want to manage their money more effectively. Face to face sessions available.
National Debtline www.nationaldebtline.org 0808 808 4000. Free, confidential debt advice service run by the Money Advice Trust.